This policy explains how legal name of the business (“Templar Physique Coaching”, “we”, “us”) handles personal information in connection with this website. It is written to meet Québec’s Act respecting the protection of personal information in the private sector (as amended by Law 25) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
01Person in charge of personal information
The person in charge of the protection of personal information is name and title of the person in charge. You can reach them at privacy@templarphysiquecoaching.com for any question, request or complaint about your personal information.
02What this website collects
This website does not use cookies, does not use analytics or advertising trackers, and has no forms or accounts. You can browse it without giving us any personal information.
Like any website, it is delivered by a hosting provider (Vercel Inc.), whose servers automatically record technical information for each request: your IP address, browser type, the page requested and the time. This is used only to deliver the site, keep it secure and diagnose faults.
Fonts and images are served from this website itself; your browser does not contact other services to display it.
03When you contact us
If you write to us by email or through Instagram, we receive what you choose to send, usually your name, your contact details and your message. We use it only to answer you and, if you ask for it, to provide coaching or product information.
Email to and from our templarphysiquecoaching.com addresses is handled by our email provider, Resend, which stores the messages and their attachments on our behalf.
Instagram is run by Meta Platforms, Inc.; messages sent there are also governed by Meta’s own privacy policy.
04Sharing and storage outside Québec
We do not sell or rent personal information, and we do not share it with third parties for their own marketing.
Our hosting provider and our email and messaging services may store or process information outside Québec and Canada, including in the United States. Before relying on them we assessed that the information receives adequate protection there. These providers act on our behalf and may use the information only to provide their service.
05How long we keep it
Hosting logs are kept by our provider for a short period, typically a few days to a few weeks, then deleted. Messages you send us are kept only as long as needed to answer you and follow up, then deleted, unless the law requires us to keep them longer.
06Security
The website is served over an encrypted connection (HTTPS). Access to messages and any other personal information is limited to the people who need it to answer you.
07Your rights
You may ask to access the personal information we hold about you, to have it corrected, to withdraw your consent to its use, to have it deleted where the law allows, and to receive it in a structured, commonly used technological format.
Send your request to privacy@templarphysiquecoaching.com. We will reply in writing within 30 days. We may ask you to confirm your identity first.
If you are not satisfied with our answer, you can file a complaint with the Commission d’accès à l’information du Québec (cai.gouv.qc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).
08Minors
Templar Performance is a high-caffeine supplemented food that is not recommended for people under 14. This website is not aimed at children and we do not knowingly collect personal information from anyone under 14.
09Confidentiality incidents
If an incident affecting your personal information presents a risk of serious injury, we will notify you and the Commission d’accès à l’information as the law requires, and record every incident in our register.
10Changes to this policy
We will update this policy when our practices change, for example when we add a newsletter, a shop or the coaching app. The date at the top shows the latest version.